Your Top FAQ
Unfortunately, at this time our stock is limited, we do not have enough to offer single strain kilos just yet. There is a split kilo category, where you can pick a split half or full kilo.
Must Be 4 different strains for the splits.
Most likely YES! Kratom is becoming more widely accepted everywhere! The American Kratom Association, or AKA, is fighting hard on our behalf to educate our Government on Kratom. I wholeheartedly believe we will win this fight, but we need your help. Contact your local Representatives and let them know what Kratom Has done for you. Also, donate to the AKA!
The following states are currently banned states. If you are unsure, please email us at email@example.com for questions.
Vermont, Rhode Island, Arkansas, Alabama, Indiana, Wisconsin
Sarasota County, FLA
San Diego, CA
For a more Comprehensive legality map, click the link below! LEGALITY MAP FOR YOUR VIEWING PLEASURE Denver has put a human consumption ban on kratom, but it remains legal for other purposes
WE HAD TO RAISE THE PRICE AND CUT-OFF FOR FREE SHIPPING AS OF OCTOBER 1ST 2022 DUE TO USPS RASING THE PRICE OF FLAT RATE SHIPPING TO $10.00, IT WAS $7.45.
Most packages take 3-4 days from the time it is dropped off and scanned.
If order is placed and paid for during a weekday before 8am est it will go out the same day, if it is after that time there is a possibility it will not be shipped until the next day.
WE ONLY SHIP MONDAY- FRIDAY ANYTHING AFTER 8AM FRIDAY WILL SHIP UNTIL THE FOLLOWING WEEK.
WITH USPS BEING OVERWHELMED AND NOT ENOUGH STAFF WE ARE NOTICING PACKAGES NOT BEING SCANNED MORE THEN USUAL. PLEASE KNOW EVEN THOUGH USPS STATES AWAITING PACKAGE IF YOU HAVE YOUR TRACKING NUMBER THAT MEANS YOUR PACKAGE WAS DROPPED OFF BY THE CLOSING OF THE DAY. USPS TRACKING LINK.
Every package that is sent by us as long as it is not first class is insured. The insurance covers up to $100. If you have a package that says delivered and you do not have it, we suggest a few things. Check with your neighbors, see if you received any other mail yet (they have scanned it delivered when they have not even come to the home yet). If you do not have it after the end of the day call USPS the following day and put in a lost package insurance claim.
- January New Year’s Day
- January Birthday of Martin Luther King, Jr.
- February President’s Day/Washington’s Birthday
- May Memorial Day
- June Juneteenth
- July Independence Day
- September Labor Day
- October Columbus Day
- November Veterans Day
- November Thanksgiving Day
- December Christmas Day
These are holidays where nothing will ship, so we recommend ordering a couple days in advance of these holidays. Also, from about the Beginning of December until the middle of January are very busy shipping times. Your package may be delayed a few days during these times. We encourage you to order ahead of time during this period. I have been selling Kratom for three years and have seen people go without quite a few times because of this delay.
Yes, we allow refunds up to 7 days after delivery on all unopened products. If product is open and there is an issue, please contact us and we will replace the product. Please remember though kratom is a natural product and what works for one may not work for you. We cannot issue refunds or returns on used items that just were not for you. We recommend getting a baby sample pack to see what works best for your body chemistry.
We get asked this question a lot, NO we do not. We did at one time offer local pick up, but we could no longer accommodate customers’ demands. Our online sales have made it to where there was no available time to stop packing to go meet local customers. Sorry for any inconvenience but if you order online before 8am it will ship same day.
Kratom is a natural product and batches vary during different times of the year. There is the dry season, which means it is very easy for them to harvest and dry the leaves. Then there is the wet season which makes harvesting very difficult. Indonesia farms during wet season are flooded which is not the best for drying and harvesting. This is something that us nor the farmers have control over, they do their best to try to get the alkaloids as close to the dry season as possible. When ordering please remember that it is a natural product, and we have no control over the seasonal changes.